APPLYING FOR A JOB WITH SUREFIRE
Please include your resume. If you meet the minimum qualifications, you will be contacted to further the application process. No phone calls, outside agencies, or recruiters. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex or national origin. We actively recruit qualified targeted veterans and qualified individuals with disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at jobs@surefire.com We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Only applications submitted by email will be considered.
- If you meet the minimum qualifications, you will be contacted to further the application process.
- No phone calls, outside agencies, or recruiters.
Send your application email to: jobs@surefire.com
POSITION: Technical Support Representative
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receive telephone and email inquiries from internal and external customers regarding product repair/replacements, warranties, product application and design by answering all incoming calls and emails to ensure quality customer satisfaction, proper representation and use of SureFire products.
- Assist with consumer warranty repair/replacement calls as necessary, including order entry for replacement parts to guarantee optimal product performance for every SureFire end user by determining appropriate course of action and entering order into Epicor for replacement parts or create RMA for in-house repair.
- Facilitate inbound/outbound calls from agency, government, military and consumer customers regarding order placement, order status, product information and price quoting to provide a reliable point of purchase directly through SureFire while also providing detail product support by using phone, email, and Epicor.
- Perform sales order data entry and processing in Epicor to track all incoming sales and request for quotes by answering all incoming request via telephone, email, and fax.
- Effectively and efficiently communicates with internal/external customers regarding product/service inquires and customer complaints.
- Provide backup support for other representatives by cross training in all facets of the department to alleviate hardship.
- Attend to customer needs by identifying, researching, trouble-shooting and resolving customer concerns such as warranty repair, replacement and product functionality.
- Tracking of Sales and order data entry with reports, trackers, dashboards in Epicor to guarantee quick and accurate delivery of all sales orders.
- Respond in a timely and professional manner via MS Outlook to incoming emails as a shared responsibility for Tech Support Representatives to quickly respond to commonly requested information or emails of escalated situations.
- Handle walk-in sales and repairs; interface directly with customers explaining product features, performance and applications.
QUALIFICATIONS:
- Training in Electronics, Military or Law enforcement highly desirable.
- Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
- Experience in Epicor highly desirable.
EDUCATION:
High school diploma or GED, and a minimum of two years’ work experience.
POSITION: Senior Electrical Engineer
SUMMARY:
Responsible for new product designs and development. Taking concepts and/or sketches, building them into concept models, and/or working prototypes, improving initial design up to and including where appropriate into a finish production product.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Prepares product models, detailed drawings and schematics, utilizing SolidWorks, to present to the Engineering and Product Development teams.
- Confers with Product Development team, by attending regulary scheduled meetings, to clarify or resolve issues during the design and development process and ensure design specifications meet engineering requirements.
- Determines design production feasibility utilizing existing manufacturing processes and methodologies by analyzing product specifications and performance requirements.
- Provides the Engineering and Management teams with technical information related to manufacturing processing techniques, which determine the feasibility of new product development.
- Collaborates with vendors to evaluate new materials and processes.
- Works with outside vendors and fabricators to obtain quotes and produce product prototypes.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Five years of product engineering experience
- Knowledge of material qualities and properties, manufacturing procedures and ASME, ANSI and ISO standards.
- Knowledge of ASME Y14.5 is a must. Good understanding of GD&T standards and practices.
- Outstanding oral and written communication skills and a proven track record of successful and timely completion of projects.
EDUCATION:
Bachelor’s Degree in Electrical or Mechanical Engineering and/or up to 5 years relevant work experience.
POSITION: Senior Mechanical Engineer
SUMMARY:
Design new products and update existing products to support Surefire's commitment to manufacture exceptional products through continuous improvement. Mechanical Design Engineers work as lead for new product design and in sustaining efforts for existing product designs (upgrading, cost reduction and maintaining manufacturability). The position requires interface with other engineers (Optical, Electrical, Thermal and Manufacturing), Product Management, Marketing, Material Management, Legal Affairs, Quality Control, Trade Compliance & Executive Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform function of Project Lead for assigned projects.
- Determine and specify processes required to manufacture component parts in order to achieve product specifications and performance requirements to ensure successful product delivery.
- Perform feasibility study to develop concepts to achieve development of new products including research and implementation of new technologies.
- Confer with Engineering team by attending regular meetings to clarify or resolve problems during the design and development process to ensure that design specifications meet existing engineering requirements.
- Prepares or directs preparation of product or system layout and detailed drawings and schematics using SolidWorks for presentation to Engineering Management.
- Compile and analyze operational, test, and research data using Microsoft Excel to establish performance standards for newly designed or modified equipment or product.
- Plan and develop experimental test programs utilizing existing data from previous testing procedures in order to improve upon design testing methods within Engineering.
- Analyzes test data and reports using Microsoft Excel to determine if product design meets functional and performance specifications.
- Maintain design records including, but not limited to meeting notes, record of Product Inputs, test documentation, action items and resolutions, patent documents & detailed drawings
- Prepares product models, detailed drawings, and schematics, utilizing SolidWorks, to present to the Engineering and Product Development teams.
- Determines design production feasibility utilizing existing manufacturing processes and methodologies by analyzing product specifications and performance requirements.
- Provides the Engineering and Management teams with technical information related to manufacturing processing techniques, which determine the feasibility of new product development.
- Develops test procedures utilizing previous data, if available, to validate product subassembly designs and determines if product design meets functional performance specifications.
- Works with outside vendors and fabricators to obtain quotes and produce product prototypes.
QUALIFICATIONS:
- Minimum two years of Product Design experience dealing with electro-mechanical products and proven knowledge of manufacturing processes and design trade-offs.
- Working knowledge of GD&T standards for drawing development required
- Knowledge of material qualities and properties, manufacturing procedures and ASME, ANSI and ISO standards.
- Working knowledge of Solidworks FEA required
- Outstanding oral and written communication skills and a proven track record of successful and timely completion of projects.
- Extensive SolidWorks and MS Office experience
- Minimum two years of design experience with miniaturized and high precision mechanical systems
- Experience with optomechanical systems a plus
- Experience with fast prototyping and additive manufacturing a plus
EDUCATION:
Bachelor’s Degree in Mechanical Engineering and/or up to 4 years relevant work experience.
POSITION: Trade Show Coordinator
SUMMARY:
The Tradeshow Coordinator is responsible for the management of all domestic and international shows and events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works with the Sr. Marketing Manager to develop and implement the tactical steps for shows to ensure objectives, goals for shows are met.
- Works with all levels of management in facilitating show and event planning in accordance with the marketing budget and strategic plans.
- Create and update customized event reports tracking show expenses and show details to assist in evaluating event attendance.
- Assist leadership in developing best practices and ongoing review for improving and expanding the show effectiveness.
- Organize, plan, and execute all requested events associated with shows.
- Must be able to prioritize workload in a deadline-driven environment.
- Possess a range of client servicing skills including identifying vision and needs of personnel and business units.
- Demonstrate project management experience, the ability to work independently and handle multiple projects simultaneously.
- Strong time management, organizational planning, and problem-solving skills.
- Conduct pre-event and post-event meetings discussing expectations and future improvements.
- Create and manage a master timetable and scheduling of logistics and operations activities in relation to all marketing trade shows and events.
- Organize, plan, and project manage trade show related logistics including pre-planning, show services, gathering of marketing materials, hotel accommodations, badge registrations, on-site services, shipping, technical services and budget management by researching and working with the appropriate vendors and negotiating the most cost-efficient solutions in order to ensure that all marketing logistics are executed in a timely manner.
- Secure and execute delivery of all necessary equipment, materials, and supplies for booth.
- Obtain and complete all documentation regarding contracts, deposits, and correspondence on time to ensure all contractual deadlines and met.
- Arrange for transportation of booth and all booth materials, arrange for set up and breakdown of booth. Obtaining needed vendor labor to execute set up and tear down activities and transportation.
- Arrange any necessary insurance or security needed for all company materials and shipments.
- Work with International Sales and Trade Compliance to Create detailed Commercial Invoices and other paperwork for regulated products as required for each International Trade Show.
- Self-motivated and Resourceful – Takes on duties without being asked. Finds multiple alternative solutions to handle challenges with and understanding of pros and cons.
QUALIFICATIONS:
- Minimum 6-8 years of experience in event/show coordination and project management.
- Must have meticulous attention to detail.
- Ability to travel to domestic and international shows/events 5% to 10%
EDUCATION:
Bachelor’s Degree in Communication/Business/Marketing and/or up to 4 years relevant work experience.
POSITION: Document Control Specialist
SUMMARY:
Individual will interface with various departments including Document Control, Quality and Engineering to effectively implement Engineering Change Orders (ECOs) and resolve Document Control issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for implementing and maintaining Engineering Change Orders (ECOs) – (i.e. the ECO changes will include the areas of product improvement, process change, and new product development); this will be completed by establishing and monitor process reviews or change orders and performing follow up actions to ensure they are released in a timely manner.
- Maintains electronic filing system of all drawings and documents required for manufacturing product by using Microsoft Excel, Access, Word, Epicor System, and CAD programs to ensure that data matches engineering product specifications and change orders.
- Assist in the development and revision process or new forms and documents for the QMS system using Microsoft Excel, Access and Word programs.
- Provide Engineers with technical and process assistance on change orders by using Microsoft Excel, Access, Word, Vantage System, and CAD programs to ensure the accuracy of information in the system/database.
- Responsible for maintaining off-site records transactions. Coordinate yearly transfer of records Communicating with departments to determine data that is to be scheduled for permanent destruction. In charge of retrieving boxes from vendor when requested by Department Managers.
- Will Chair Change Control Board as needed by documenting the results of the review to included delegated ownership of change order issues, scheduling “hold over’s”. Maintain status records for all ECOs in process.
QUALIFICATIONS:
- Must understand basic drawing practices per ASME Y14.5
- In depth knowledge of configuration management, ECO process/processing and Engineering Services (Document Control & Design and Development per ISO 9001:2000).
- Strong understanding of Bill of Materials (BOM) and routings in a manufacturing-based database.
- ISO Auditor a plus
EDUCATION:
AA or Technical Certification in Business Management and/or up to 2 years relevant work experience
JOB TYPE:
Full-time
POSITION: Senior Product Manager
SUMMARY:
The Senior Product Manager is responsible for guiding new product development and market introduction using a disciplined approach to product life cycle management to maximize efficiencies and profitability.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Manage the product requirements process by obtaining information via research and input from customers, prospects, partners, Sales people, Engineering, and Marketing to define a cohesive product plan that is market-driven and can be successfully designed and executed.
- Document requirements definition, use-cases, and functional descriptions for existing and new products by using Word documents in accordance with Marketing Product Development Processes in support of Marketing goals and objectives.
- Responsible for the overall Product Launch process, including defining and tracking schedules using Microsoft Project, pricing, model numbering, forecasting, product warranty information, and other product-related deliverables that will create the complete product.
- Conduct testing of new lights of various types; provide timely information regarding test results to appropriate departments. This includes, but is not limited to, live fire and field testing.
- Possesses a strong business acumen; understands company operations, finances, legal aspects, and strategy to make informed decisions to achieve desired outcomes.
- Participate in weekly Engineering and Support meetings, providing market-driven guidance with qualitative and quantifiable data obtained from field sales and customer feedback on quality control issues, fixes, and other solutions in support of product quality and customer satisfaction.
- Conducts post-launch metrics to determine new product success. Works with Customer Service and Repairs to track new product return trends.
- Collaborate with Sales and Marketing to create product-specific messages via Microsoft Office software (emphasis in PowerPoint, Word, and Excel) to articulate competitive product differentiators.
- Produce product data sheets, white papers, manuals, competitive analysis and other marketing collateral using Microsoft Office software to communicate key product information to internal/external customer base.
- Provide in-depth product and competitive analyses utilizing available market data and formatting into Excel or PowerPoint for use in product strategy and sales / marketing positioning.
- Provide qualitative and quantitative analysis to Management including vertical and/or horizontal segmentation, served and addressable markets, using Microsoft Office software in support of ongoing strategic market segment definition.
- Conduct technical presentations and product demonstrations in-person at customer briefings, industry conferences, internal sales meetings, and other public-speaking forums using audio visual media and associated computer software (PowerPoint, Excel, - Projectors, product demonstration kits, etc.), providing SureFire marketing and brand exposure to the public and consumer sector.
- Coordinate structured user-testing of product in both pre-release and post-release stages, in accordance with established field evaluations processes (current process is inclusive of obtaining product from engineering, send product to the customer, active communication during evaluation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Successful design or product management experience, managing multiple development projects (prior experience with lighting products or similar in an OEM environment is a plus)
- Ability to convey complex, technical information to a non-technical audience with clarity.
- Intermediate understanding of financial and accounting principles.
- Must have familiarity with and comfort in handling firearms.
- Excel familiarity and proficiency a must.
EDUCATION:
Bachelor’s Degree: BSME or Business and/or a minimum of six years relevant work experience.