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Sr. Buyer
Job Type: Full time exempt -
Location: Fountain Valley
Last Updated: 2016-09-28 22:48:12
Job Description:

Coordinates and expedites flow of materials, parts, and assemblies between sections or departments

Essential Duties and Responsibilities:
  • Coordinates all activities related to procurement of a commodity beginning with intent to purchase through delivery.
  • Elect and negotiate with domestic and international vendors and manufacturers to secure materials on a timely and cost-effective basis..
  • Analyzes the requirements of the commodity, including preliminary specifications, preferred supplier, and date commodity is needed.
  • Solicits and evaluates proposals for the requested commodity.
  • Investigates and/or interviews potential suppliers to determine if they meet the specified requirements.
  • Advises team members or management on the appropriate supplier to be used.
  • Negotiates the lowest possible cost for the commodity balanced against the optimum quality and schedule needs../li>
  • Implements purchase contracts that comply with company and government regulations.
  • Assures that the commodity is delivered on schedule, at the negotiated price, and meets the quality standards of the company.
  • Maintains timely control of orders, amendments, shipping notices, and other documents to assure accurate retention of records.
  • Coordinates appropriate methods needed to distribute commodity in a cost effective manner.
  • Ability to work without close supervision..
  • Occasional travel to visit vendors, manufacturers and potential vendors.
  • May involve providing guidance to junior personnel.
  • Requirements:
  • Bachelor’s Degree and/or up to 6 years relevant work experience.
  • Ability to communicate complex concepts, proposals and plans.
  • Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
  • Knowledge of Epicor, Vantage is a plus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified applicants are encouraged to apply online to jobs@surefire.com. If you meet the minimum qualifications, you will be contacted to further the application process. No phone calls, outside agencies, or recruiters. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex or national origin. We actively recruit qualified targeted veterans and qualified individuals with disabilities.

    We are proud to be an EEO/AA employer M/F/D/V. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5 (a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requirements affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

                                                           
    Product Technical Support Manager
    Job Type: Full Time, Exempt
    Location: Fountain Valley, California
    Last Updated: 2017-01-12 21:45:12
    Job Description:

    Manage the day to day activities of the Product Technical Support Team including but not limited to call center activities, e-mail responses and personnel. Also responsible for reporting and training existing and newly hired representatives.

    Essential Duties and Responsibilities:

    Effectively and professionally manage a Product Technical Support staff of 2-5 employees.

  • Proactively ensures all Technical Support duties are being performed.
  • Proactively finds areas of improvement to enhance the Technical Support experience.
  • Proactively monitors all orders through Technical Support and drives them from inception to completion.
  • Ability to work independently and utilize time constructively.
  • This person must be resilient and be flexible with daily responsibilities.
  • Must have strong customer facing communication skills.
  • Continuous employee development and coaching. Team motivation is key.
  • Ensuring Tech Support is sufficiently manned at all operational times. This includes phone calls, emails, and lobby calls.
  • Ensuring accountability of Tech Support product samples/inventory and keeping the Tech Support area presentable and clean.
  • Coordinates department activities and train existing and newly hired Technical Support Representatives (i.e. product training, ERP Training, Call Center training and e-mail based training) Coordinate training with key personnel to provide a thorough understanding of SureFire corporate culture.
  • Develops and implements training processes to include product information, written scripts for incoming and outgoing telephone calls, emails, and walk-in customers by coordinating with the Product Training Manager, Repair Manager, and Marketing to provide comprehensive assistance and customer satisfaction.
  • Develops and implements procedures to ensure total customer satisfaction, exercising judgment to protect the company’s interests by taking calls or emails to resolve issues quickly and professionally and making appropriate recommendations.
  • Coordinates department activities (i.e. product training, firearms training, hands-on repairs) with key personnel to provide a thorough understanding of SureFire corporate culture.
  • Monitors and tracks incoming/outgoing telephone calls and emails by using Call Center and e-mail based software to obtain departmental metrics and improve employee skill sets.
  • Ensures customers are receiving prompt and accurate responses to their inquiries.
  • Handle escalated customer issues ensuring total customer satisfaction while exercising judgment to protect the company’s interests by taking calls or emails to resolve issues quickly and professionally and making appropriate recommendations.
  • Builds and maintains long-term relationships with customers through the use of ERP database, phone calls, e-mail and events to help secure additional business.
  • Communicate with customers by telephone, in person, e-mail, fax, or regular mail correspondence on sales orders, order inquiries, changes and modifications, respond to product questions and other related tasks as they arise for pre and post sales and orders.
  • Emphasizes salable features, quote prices, prepare proposals and provide information regarding terms of sales and delivery for orders obtained by customers to confirm product/services information.
  • Prepares and administers annual performance reviews and determines merit increase for Technical Support personnel by evaluating employee’s performance throughout the previous year to provide feedback and set goals for each individual. This will be completed with assistance of the Director of Sales Operations.
  • Provides management with reports by referencing metrics in the ERP System, Call Center or e-mail based software.
  • Conducts regular Technical Support Staff Meetings in all aspects; scheduling, agendas and all other preparation.
  • Participates in ERP implementation by attending meetings, workshops, training, testing, writing and updating training manuals as they relate to Technical Support.
  • Periodically attend trade shows by calendaring upcoming shows and making travel arrangements to build rapport with customers and/or vendors to magnify SureFire’s marketplace presence.
  • Responsible for departmental staffing (i.e. interviewing, hiring, terminating, coaching, training, counseling and scheduling) by working with the Director of Sales Operations and Human Resources.
  • Requirements:
  • 3-5 years functionally related work experience in Product Technical Support.
  • Prior experience in a management role.
  • Prior military and/or tactical firearms experience helpful.
  • AA degree in Business Administration, Bachelor's degree preferred. Will also consider 4 or more years relevant work experience.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified applicants are encouraged to apply online to jobs@surefire.com. If you meet the minimum qualifications, you will be contacted to further the application process. No phone calls, outside agencies, or recruiters. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex or national origin. We actively recruit qualified targeted veterans and qualified individuals with disabilities.

    We are proud to be an EEO/AA employer M/F/D/V. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5 (a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requirements affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

                                                           

    Applying for a job with SureFire

    Please include your resume with salary history. If you meet the minimum qualifications, you will be contacted to further the application process. No phone calls, outside agencies, or recruiters.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex or national origin. We actively recruit qualified targeted veterans and qualified individuals with disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at jobs@surefire.com.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    • Only applications submitted by email will be considered.
    • Please include your resume with salary history.
    • If you meet the minimum qualifications, you will be contacted to further the application process.
    • No phone calls, outside agencies, or recruiters.


    Send your application email to: jobs@surefire.com